Master Customer Agreement: Acceptance of Terms
This Master Customer Agreement constitutes a binding contract between you, the Customer, and Just Yatra Holidays And Resorts Limited with regard to the use of various services that are provided by Just Yatra Holidays And Resorts Private Limited.
Disclaimer of Warranties/Limitation of Liability
1.1 Just Yatra Holidays And Resorts Limited has endeavored to ensure that all the information provided by it is correct, but Just Yatra Holidays And Resorts Limited neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information from any third party service provider.
1.2 To the extent Just Yatra Holidays And Resorts Limited acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the customers as regards the standards of services provided by the service providers. In no circumstances shall Just Yatra Holidays And Resorts Limited be liable for the services provided by the third party service provider.
1.3 Although Just Yatra Holidays And Resorts Limited makes reasonable commercial efforts to ensure that the description ,accommodation, transportation are correct, it does not, however, take responsibility for changes that occurred due to human or technical errors or for any loss or damages suffered by any customer/tourist due to any personal reason like drinking habit or behaviors. Also, Just Yatra Holidays And Resorts Limited is not the service provider and cannot therefore control or prevent changes in the published descriptions or oral representations, which are always based upon information provided by the service providers.
1.4. The tourists are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
1.5 Just Yatra Holidays And Resorts Limited does not, by offering travel related services to particular destinations, represent or warrant that travel to such destinations is without risk, and shall not be liable for damages or losses that may result from travel to such destinations.
1.6 In no event shall Just Yatra Holidays And Resorts Limited be liable for any direct, indirect,
punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the tourist’s transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with availing services from JUST-YATRA Holidays And Resorts (P) LTD. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.
1.7 The maximum liability on part of Just Yatra Holidays And Resorts Limited arising under any
circumstances, in respect of any services availed, shall be limited up to a maximum of the refund of total amount received from the customer for availing the services less cancellation ,and service used as per standard rate or others charges, as may be applicable. No refund will be made if cancel within 7days for hotel booking and car rental however for the flight bus and train booking the refund for cancellation will made on actual refund basis. The customers are requested to check the fare rule before buying the tickets. Some bookings are non refundable in such case no refund will made and if cancel in no case the liability shall include any consequential loss, damage or additional expense whatsoever.
1.8 Just Yatra Holidays And Resorts Limited a travel management company under Indian company Act 1956 provides various travel related services through its Website www.justyatra.com retail outlets, mobile-cellular technology as well as through e-mail which is linked by thirdly party service provide.
1.9 Just Yatra Holidays And Resorts Limited shall provide you (“Customer”) travel-related information, pricing, availability and reservations for airlines, hotels, railway, holiday packages, and bus and car rentals across cities and rural areas throughout India and abroad (“Service”). This Service may be availed by the Customer in India at any time during the year as is offered by various
third party vendors like airlines, hotels, etc. (“Service Providers”).
2.0 Just Yatra Holidays And Resorts Limited Services are offered to the Customer conditioned on
acceptance without modification of all the terms, conditions and notices contained in this Agreement. For the removal of doubts, it is clarified that availing of the Services by the Customer constitutes an
acknowledgment and acceptance by the Customer of this Agreement and If the Customer does not agree with any part of such terms, conditions and notices, the Customer must not avail Just Yatra Holidays And Resorts Limited Services.
2.1 Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel
reservations, packages, etc.). The Customer shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the Customer elects to deal, including terms and conditions set forth in a Service Providers’ fare rules, contract of carriage or house rules.
2.3 Just Yatra Holidays And Resorts Limited at its sole discretion reserves the right not to accept any order placed by the customer without assigning any reason thereof. Any contract to provide any service by Just Yatra Holidays And Resorts Limited is not complete until full money towards the service is received from the customer and accepted by JUST-YATRA Holidays And Resorts (P) LTD.
2.4 Just Yatra Holidays And Resorts Limited will not be liable in any way for any compensation for the delay/cancellation/diversion of any Domestic or International flights including onward journey on connecting airlines. Just Yatra Holidays And Resorts Limited does not provide any alternative flight/Transportation or refund. Customers are requested to claim/arrange/book directly to airlines. Just Yatra Holidays And Resorts Limited does not allow cancellation for your Holiday packages due to airline’s delay/cancellation/diversion, or any means of transportation delays. All Holiday package bookings are nonrefundable.2.6 If a customer ask for alternative arrangement or re-booking for flight/hotel the customer will be responsible to pay the full amount for re-booking. Just Yatra Holidays And Resorts Limited will not liable for any loss arising from such booking.
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